We solve the most frequent doubts about the Madrid Christmas bus
You can purchase your Naviluz tickets at the website www.naviluz.es
You will receive the tickets in your email. Always check your spam folder.
Make sure you correctly enter a valid email address. Claims are not accepted if your email account is misspelled or incorrect.
Yes. To avoid crowds and unnecessary waiting, tickets can only be purchased through the website www.naviluz.es
For organizational reasons, no more than 10 paid tickets and 3 free tickets per order can be purchased in the same purchase. To purchase free tickets it is essential to buy at least one paid ticket.
The price of general admission for adults is €7.
There is a reduced ticket, priced at €3, for people over 65, children between 7 and 11, people with disabilities (greater than 33%) and those who, due to their reduced mobility, cannot access the upper floor.
Minors between 0 and 6 years old go up for free, but they must have their ticket. Although they are free, it is necessary to acquire them for the correct organization of seats on the bus.
You can pay by credit or debit card (Visa, MasterCard, American Express and DinersClub).
No, the tickets purchased are for the specific date and session. Tickets are not valid for dates and sessions other than those indicated on the ticket.
The time is indicative and is subject to traffic conditions or other causes beyond the control of the company that provides the service.
Failure to show up at the time indicated on the ticket implies the loss of the right to make the trip.
If you bring your ticket on a mobile device, make sure it is visible and that you have enough battery life to read it. It is advisable that, in addition, you also bring the printed ticket.
Only the first ticket presented will be considered valid and, in no case, will those who later try to access the service with the same ticket be allowed to enter.
To avoid delays in verifying your input, we recommend setting the screen brightness of your mobile device to maximum.
We're sorry. The availability of places is limited. Once the available tickets are exhausted, no more tickets will be put on sale.
We're sorry. Due to the characteristics of this service, returns, date changes, or session changes are not allowed. The non-use of the ticket does not give the right to a refund of its amount.
Failure to show up at the time indicated on the ticket implies the loss of the right to make the trip.
Ascent stop at Felipe IV Street (near Prado Museum) and descent at the Cánovas del Castillo Square.
Please do not come until 5 minutes before the bus departure time, to avoid crowds.
It is convenient to bring the ticket ready (printed and/or on your mobile device).
Yes, the seat number indicated on your ticket.
The estimated time of the journey, depending on traffic conditions, will be approximately 50 minutes.
The last session available for sale will be at 09:50 p.m.
You can leave your stroller folded on the central platform of the lower deck of the bus.
The buses of the Naviluz service are low-floor and have an access ramp for People with Reduced Mobility (PRM) in wheelchairs. However, the upper deck of the vehicles is not accessible for wheelchair users. From the lower deck, the view of the Christmas lighting is partial.
If the service had to be suspended for weather reasons or for reasons attributable exclusively to the company that provides the service, the amount of your tickets will be refunded.
The company providing the service is not responsible for the proper functioning of the Christmas lighting.
With your Naviluz ticket order you will receive a simplified invoice. If you need an official invoice, send us a request (through the following email: alsa@alsa.es) attaching the simplified invoice and we will send you the official invoice as soon as possible.
